Frequently Asked Questions

We are committed to creating an exceptional client experience. Kindly email us at clientservices@ossou.com and we will reply within 48 hours.

Ossou denim is proudly made in Los Angeles, California. We also produce select styles with trusted manufacturing partners outside of the U.S., chosen for their quality, craftsmanship, and expertise. Please refer to each product page for the country of origin or contact ClientServices@ossou.com with any questions.

Sign up to be notified when this item is back in stock on the product page, or email us at clientservices@ossou.com to inquire about future availability.

Care recommendations are listed on each individual product page. We have taken care to identify when washing is possible/recommended. For materials where dry clean is recommended, we suggest dry cleaning with hydrocarbon solutions, which avoids perchloroethylene chemicals. 

Ossou is designed for ease. We provide measurements by style in the product pages on the website as a direct guide. For further assistance, please contact us at clientservices@ossou.com.

If you wish to change or cancel your order, please contact us at clientservices@ossou.com. We will do our best to accommodate your request if your order has not yet been dispatched. Please note that our ability to make changes also depends on when your inquiry is received and reviewed by our Concierge team. While we aim to respond within 48 business hours, orders may be processed for shipment before we are able to review your request.

Please view our full Shipping policy here.

Please allow up to 1–2 business days to process your order due to high order volumes.

For expedited shipping, orders must be placed by 11 a.m. ET; orders placed after 11 a.m. will be shipped the next business day. Please note, we do not ship to P.O. boxes.

Please view our full Return and Exchange policy here.

Yes. We offer exchanges for eligible items within our return window, subject to availability. Please visit our Returns Portal to begin an exchange.